Pittsburgh Managed IT Services

Senior Engineers.
Real Accountability.

Iron Gate manages the entire IT environment for Western Pennsylvania businesses and nonprofits from 10 to 200 users. When your team needs help, they work with a senior engineer who knows your name, knows your environment, and owns the result.

100%
Five-star Google reviews
2012
Locally owned since
0
Tiers between you and a senior engineer

Start with the owner.

Your first conversation is with Carl Kunzmann, the founder, not a sales rep. Thirty minutes about your business, your systems, and whether we fit each other. He will listen more than he talks.

Book 30 Minutes with Carl

Prefer the phone? Call (412) 265-6313

Rather have us reach out? Send your contact information.

Not a sales call, and no obligation. You will talk with Carl about what is not working and leave with a clear recommendation, whether or not we work together. Most conversations take 20 to 30 minutes.

100% Five-Star Reviews
IT Leadership Since 2003
Locally Owned, No Private Equity
Senior Engineers on Every Ticket
60-Day Satisfaction Guarantee

Why We Exist

We Built Iron Gate to Work the Other Way


Most IT companies run on call centers, tiered support, and ticket queues. Your problem gets passed from one person to the next, and nobody really owns the outcome. Most organizations have learned to live with it.

We built Iron Gate differently. When our clients call, they reach a senior engineer who knows their environment, has the authority to make the call, and owns the result. No scripts. No handoffs. No junior bench learning on your time.

We stay small on purpose. Small keeps us senior. Small keeps us responsive. Small keeps us accountable to every client by name.

You are not a ticket number here, and you never will be. Our clients keep us for years, some for more than twenty, because we treat the relationship as the product. The technology is just how we take care of it.

If This Sounds Familiar

Why Businesses Leave Their IT Provider

If you have worked with an IT company before, you have probably lived through a few of these.

×Tickets bouncing between technicians who do not know your setup
×Slow responses unless your systems are completely down
×Constant staff turnover, so you re-explain everything every time
×The same issues coming back because nothing gets fully fixed
×Junior technicians learning your environment while you wait
×No one clearly accountable for the outcome

Iron Gate was built, on purpose, to avoid every one of these. If your current provider is not meeting expectations, this is a different model.

The Iron Gate Difference

A Different Kind of Partner

You have choices for IT support. Here is what makes working with us feel different.

Senior Engineers on Every Issue

The person working on your systems is experienced, knows your environment, and has the authority to fix it. No call center. No tiered queue. Your request goes straight to a senior engineer who owns it until it's fixed.

A Team, Not a Single Point of Failure

You get a full bench of senior engineers, and we document every environment we manage. No one person is ever the only one who understands your systems.

Depth on the Projects That Matter

Migrations, security hardening, infrastructure upgrades. That work goes sideways when the people running it have not done it before. Ours have, many times.

Stewards of Your Budget

We treat your money like it is our own. We tell you what you need, what you do not, and why. We will not sell you fear, and we will not bill you for spend that does not serve your mission.

A Question Worth Asking

Your IT Company May Not Be Owned by Who You Think.

Private equity firms have spent years quietly buying up managed IT providers. The pattern is familiar. Experienced engineers leave, service declines, and clients slowly feel the difference. The name on the contract never changes.

Iron Gate is independently owned and intends to stay that way. There is no outside investor deciding how thin to staff your account. We answer to our clients and to no one else.

If your provider changed hands recently and the service slipped, that is not your imagination.

What's Included

Everything Your Business Runs On, Managed in One Plan

One flat monthly rate. One Pittsburgh team. Everything managed, monitored, and maintained on the enterprise-grade security and management platforms trusted across our industry, chosen deliberately for your environment.

24/7 Monitoring & Alerting

Servers, network, and endpoints watched around the clock, so problems are caught before your staff notices them.

Direct Help Desk Support

Pittsburgh-based senior engineers who answer, take ownership, and see the issue through to done.

Patch Management & Updates

Operating systems and applications kept current, on a schedule that does not disrupt your workday.

Managed Endpoint Security

Enterprise-grade detection and response on every device, managed and watched by people who act on what they see.

Backup & Business Continuity

Automated backups, tested restores, and a clear plan for the day something breaks.

Strategic IT Planning

Budgeting, roadmaps, and regular reviews, so IT decisions are made ahead of need instead of in a crisis.

Have an internal IT team? We offer co-managed IT as well. Your team keeps what they own, and we bring the bench behind them: senior escalation, enterprise tooling, project depth, and coverage when they are out. Done right, co-managed runs on clear lines and disciplined documentation, and we will be candid about whether it is the right model for you.

The Difference You Notice

What Good IT Actually Feels Like

✓Your staff stops complaining about the same recurring problems
✓New employees get set up correctly the first time
✓Systems feel stable and predictable
✓Security work happens before incidents, not after
✓Issues get resolved without constant escalation
✓You stop thinking about IT every day

The Track Record

What Western Pennsylvania Businesses Say

Every Google review we have ever received is five stars. Every one.

★★★★★

"Great IT support. Quick response time with proven results."

Pittsburgh professional services firm
★★★★★

"IGT always seems to be there when I need them most. Their expertise and timely resolution to problems is greatly appreciated."

Western PA nonprofit
★★★★★

"The staff are kind, courteous, and always meet your needs above and beyond."

Pittsburgh healthcare practice
We do not publish our clients' names. In the security business, protecting our clients includes protecting who they are.

Read all of our reviews on Google →

Pricing

Flat Rate. No Surprises.

We price one way. A flat monthly rate, set to your size and your needs, covering everything in the plan. It does not jump when you have a hard month, and we do not bill you for every phone call.

You will not find a one-size-fits-all number here, because we do not sell a one-size-fits-all service. What you will get is a real number after one conversation, in plain English, with the scope spelled out.

One thing we have learned over the years: a lower monthly figure is not always a lower total cost. Sometimes it just means the real support need has not been measured yet. That is a conversation we will have with you honestly, before you sign anything.

  • ✓One flat monthly rate, sized to your business
  • ✓No metered support and no per-call billing
  • ✓Scope, pricing, and terms spelled out before you sign

"We treat your money like it is our own. If we think you are buying more than you need, we will tell you so, and we have walked away from work over exactly that."

Carl Kunzmann, Founder & CEO

Carl Kunzmann

Founder & CEO, Iron Gate Technology

Carl has been building Pittsburgh IT companies since 2003. He founded Iron Gate Technology in 2012. Same team, same clients, and many of them go back further than the Iron Gate name. When you start with Iron Gate, you start with Carl, and you will still see him long after the ink dries.

If something serious goes wrong, you are not wondering who owns the problem. That responsibility ultimately lands with me.

For New Clients

The 60-Day Satisfaction Guarantee

We stand behind every new partnership for 60 days. If we do not earn it, your onboarding and monthly fees come back to you, and we will work professionally to transition your environment to another provider.

Many providers in this market ask for three years or more before they have proven anything. We ask for twelve months, and we prove ourselves in the first sixty days.

Getting Started

Three Steps, No Pressure

A transparent flat-rate agreement in plain English, and it all starts with a conversation.

1

A Conversation

Thirty minutes with Carl about your business, your systems, and what is not working. He will listen first. No cost, no obligation.

2

A Plan in Plain English

A flat-rate plan sized to your business, with scope, pricing, and terms spelled out. You will not need a translator.

3

A Careful Transition

We onboard your environment without disrupting your team, and the 60-Day Satisfaction Guarantee stands behind the whole start.

Who We Serve

Businesses and Nonprofits Across Western Pennsylvania

Our clients range from 10 to 200 users. What they share is a preference for a local partner they can know by name and keep for years.

Healthcare Practices
Law Firms
Financial Services
Manufacturing
Nonprofits
Professional Services

Built for regulated work. We help healthcare, legal, and financial firms meet the IT requirements their compliance depends on.

Fair Questions

What Prospective Clients Ask Us

How much does managed IT cost?+
One flat monthly rate, sized to your headcount and your environment. We put a real number in front of you after one conversation, with the scope spelled out. One honest caution from two decades in this business: the work that protects you most, the patching, the documentation, the security hygiene, is invisible until it is missing. If a quote looks too good to be true, ask who will actually be doing the work.
How fast do you actually respond?+
Directly. There is no tier-one queue to climb and no script to survive. A senior engineer takes your issue from first contact and owns it to resolution, onsite when a problem needs hands on it. The specific response commitments we make are written into the agreement you sign, so the promise you rely on is the one on paper.
Do you lock clients into long contracts?+
Our standard agreement is twelve months, nothing longer unless you ask for it. New clients start under the 60-Day Satisfaction Guarantee: if you are not satisfied in the first 60 days, we refund your onboarding fee and monthly fees and transition you professionally to another provider. You should not have to take on risk just to find out if your IT partner can deliver. Our agreements are written in plain English. You will read every term before you sign, and nothing in them should surprise you.
Is switching providers painful?+
Less painful than staying with the wrong provider. We handle the transition work, coordinate professionally with your current provider, and keep your team working the whole time. Most clients tell us the switch was easier than they feared.
Who will actually work on our systems?+
Senior engineers, every time. No junior staff, no offshore help desk, no tiered escalation. The team is small on purpose, and everyone on it can own a problem end to end. You will know your engineers by name, and they will know your environment.
You are a small team. Are you big enough for us?+
Fair question, and we answer it directly. Small for us does not mean one person. You get a full team of senior engineers, and we document every environment we manage, so no single person is ever the only one who knows your systems. We support organizations up to 200 users today. You get the depth of a larger shop, with the attention you only get from a smaller one.
We have an internal IT person. Can you work with them?+
Yes. That is co-managed IT, and it works well when it is set up honestly: a capable internal resource owning defined parts of the environment, with clear lines and disciplined documentation between us. Your person gets senior backup, enterprise tooling, project depth, and real vacations. And if co-managed is not the right model for your situation, we will say so plainly before you spend a dollar on it.
What if we are not a good fit?+
Then we will say so, plainly, and point you toward someone who fits better. We work best with organizations of 10 to 200 users that want a local partner and a long-term relationship. We would rather refer you well than sign you wrong.

If That Sounds Like the Partner You Have Been Looking For

We would welcome the conversation. Book thirty minutes with Carl, bring your questions and your frustrations, and you will leave with honest advice, whether or not we end up working together.

We work best with organizations from 10 to 200 users that want a local partner and a long-term relationship, not a transaction.

You are also welcome to come see us. We are on McKnight Road in the North Hills of Pittsburgh, and we would be glad to have you at the office to meet the team.

Book 30 Minutes with Carl
Prefer to talk first? Call my direct line, (412) 265-6313. If you reach voicemail, leave a message and I will personally call you back as soon as I can.Carl Kunzmann, Founder & CEO

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